Job Listings – Axis Human Capital Limited
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Operations Specialist (IT)

About the Job
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Our Client, a digital automation solutions company seeks to hire an Operations Specialist, who will manage merchant onboarding, ensure buy-in and ownership of terminals by the merchants to drive transactions.

Key Responsibilities

Business Intelligence

  • Review merchant activities on the portal and TMS daily. Identify key trends and report to management daily such as increased failures, underperforming merchants, inactive terminals etc
  • Flag inactive merchants and develop plans to activate them weekly and report to management.
  • Identify high and low performing merchants weekly and present management with a plan to revive the ones underperforming.

Merchant Support

  • Respond to merchant issues rapidly by engaging them.
  • Provide training and assistance to new merchants and identify existing merchants in need of training to drive transactions.
  • Conduct site visits regularly to ensure there is branding and visibility, and also ensure that tellers are able to use the terminals without any issues.

Project Management

  • Work closely with Bank representatives to identify new merchants to onboard either for the bank or for the organization.
  • Ensure the availability of POS devices for new merchants is delivered with the appropriate application installed.
  • Review and monitor various key programs to ensure consistency with defined objectives.

Support with Internal/External stakeholders

  • Identify suitable external forums for representation of the organization.
  • Present market intelligence report on new merchant trends.
  • Coordinate with external teams in other countries for key data and information exchange.

Qualification and Experience

  • Must have a minimum of Bachelor’s Degree in any relevant discipline. A Professional Certification in Project Management will be an added advantage.
  • Must have a minimum of 2 years’ of relevant work experience.

Key Competencies

  • Strong analytical and data interpretation  skills.
  • High energy person with the ability to organize, manage and deliver key strategic initiatives.
  • Strong written and verbal communication skills
  • Project & Program management skills.
  • Ability to work seamlessly across businesses and hierarchy levels.
  • Excellent organizational, interpersonal and networking skills.

Job Summary

Ref. Number: 1029


Location: Accra

Industry: Business Services - Other

Job type: Full-Time

Job status: Open to new applicants

Years of Experience: 2

Educational Level: University

Deadline: 2019-06-25

Additional Instructions:

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